Reply by Davison Inventions

To Ms. Carole Matthews,

You have been a valued client and we understand that customer service is vital in all businesses, and is imperative when operating a successful business. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. Unfortunately, the comments in your post are false, defamatory and unsubstantiated. While on-line complaint sites serve a valuable service in facilitating communication, they are not a valid forum for individuals to vent their frustration at the expense of a company and its dedicated employees. We suggest that you read pissedconsumer.com’s legal disclaimer concerning personal liability for posts.

Contrary to your posted comments, Davison performed its services with your express written approval and authorization. The services were completed by May 2013 and were performed to your documented satisfaction. You have chosen to ignore the signed approvals, authorizations and questionnaires indicating the services provided were professional and completed in accordance with the contract terms. Instead, you have chosen, in our opinion, to misuse the online complaint sites as a means to vent your frustrations. Regardless of how often you may post a complaint, the facts do not change. There is simply no factual support for your complaint.

You contacted Davison about a new product idea in 2012. You entered into an agreement for the completion of research relevant to your product idea. Following completion of the initial service, you completed a questionnaire in which you provided positive feedback. You then entered into an agreement for the design and construction of a product sample and the preparation of presentation materials. These services were completed with your express written approval. You authorized the presentation of your product idea. You also completed a second questionnaire in which you supplied positive feedback about the design and the presentation material. Unfortunately, the corporation to whom your idea was presented chose not to enter a license agreement. Davison offered additional services for additional presentations which you declined.

Despite having secured your approval and authorization in the development of your product idea, and despite your having completed questionnaires providing positive feedback, you have pursued a series of antagonistic complaints. Purely in the interest of customer satisfaction, Davison offered additional presentations at no cost to you. You declined that offer, preferring to pursue your baseless complaints.

For over 25 years, Davison has helped everyday people prepare and present their ideas to corporations, manufacturers, and retailers to see if they would be willing to license the product ideas. Our exclusive idea to product method is responsible for more products on the store shelves than any other competitor in this industry.

Quick facts about Davison and our process

• We are based in Pittsburgh, PA and works with clients from around the world.
• We have been in business since 1989.
• Our products have been sold by over 1,000 stores & online retailers.
• We design, build and package products for both individuals and corporate clients.
• Our staff of 250 plus are dedicated to helping bring new product ideas to life.
• Our staff has won numerous design awards for innovative product designs.
• We are a member of the Online Business Bureau and other affiliate groups.

We encourage any questions or concerns be brought to our attention at CCA@davisoninvents.com. Maybe we can help. Thank you.
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2012 ripped off for 9 thousand treated rude hung up on 9 times they did nothing they promised was put on a do not call list they lost my patent they told me to go to you know where and NEVER contact them again Stay away they will rip you off BIG TIME oyt ot 800 thousand onlyn16 people had their inventions processed to the end Carole from Fla excuse spelling I could sure use that 9 thousand NOW DO NOT GIVE THESE DISHONEST people one I am trying to get on every site I can an warn other people not to give them money so they wont lose everything like I did. They are so crooked still going it in 2017

Review about: Davison Inventions Invention Service.

Reason of review: Other issue.

Monetary Loss: $9000.

Preferred solution: Full refund.

I liked: Not applicable.

I didn't like: Any of it and being cheated out of 9 thousand, It was all lies, Every thing, Being conned, Claim of expertise unjustified.

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