Reply by Davison Inventions

To Mr. Derryn Cluff - Report # 1173804,

We understand that customer service is vital in all businesses, and is imperative when operating a successful business. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. From the time of an initial contact, through the research and development of a new product idea, to the presentation of a client's product sample, we try to maintain an open channel of communication, disclosing our services and fee upfront and securing our clients' approval and authorization throughout the process. Unfortunately, your post mischaracterizes the scope of the work for which you contracted. The contract does not require the construction of a sample to your specifications. Also, Davison has responded to your numerous correspondences. There is no basis for a refund; despite the number of times you may demand one.

You contracted for the design and construction of a product sample. It is important to note that Davison is not a prototype manufacturer that creates a product sample based upon the client's preconceived notions. Davison is a design and development firm whose goal is to create a product sample that is a cost-effective solution to the problem identified by the client. The contract explicitly states that there may be modifications, sometimes significant, to the client's proposed solution. Davison submitted a design to you which did not meet with your approval. You had a discussion with the company's President and its head of design about your concerns. Based upon the understanding reached in that discussion, the project was re-designed and again submitted for your approval. You refused to approve the second design. Davison requested that you provide detailed specifications about your concept; however you have not provided such information.

Davison remains committed to your project and is willing to proceed with either of the two product design previously submitted. You need only provide your written approval of either design. Alternatively, Davison remains willing to consider any detailed specification you may submit.

For over 25 years, Davison has helped everyday people prepare and present their ideas to corporations, manufacturers, and retailers to see if they would be willing to license the product ideas. Our exclusive idea to product method is responsible for more products on the store shelves than any other competitor in this industry.
Quick facts about Davison and our process

• We are based in Pittsburgh, PA and works with clients from around the world.
• We have been in business since 1989.
• Our products have been sold by over 1,000 stores & online retailers.
• We design, build and package products for both individuals and corporate clients.
• Our staff of 250 plus are dedicated to helping bring new product ideas to life.
• Our staff has won numerous design awards for innovative product designs.
• We are a member of the Online Business Bureau and other affiliate groups.

We encourage any questions or concerns be brought to our attention at CCA@davisoninvents.com. Maybe we can help. Thank you.





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3 years ago i paid $15,000au to davison inventions to build my invention they have stole the lot.. After their several bodgy failed attempts they will not answer my emails or calls.

My hard earned money has been wasted on these robbers. Please help me shut these people down and give me my money back. Here are all of the names that wont return my calls and emails: Adam seifert- director of new products Frank Vescio- presendent Joy jones - office of the president David de May- legal department If any one can help my email is cluffy88@gmail.com...

also there is an online group chat site i have started so we can put some forces and evidence together... Please help...

Review about: Davison Inventions Invention Service.

Reason of review: Poor customer service.

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